WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Woman travelling alone attacked while on board a gulet in Turkey
We have been contacted by a lady who suffered an injury to her shoulder when someone tried to forcibly enter her room on board a gulet in Turkey.
Our client booked her relaxing two week tour of "Turkey's Blue Coast" through Saga Holidays and was thoroughly looking forward to the event. The trip was advertised as being suitable and safe for single passengers as well as married couples and therefore our client was reassured that she would be safe and well looked after during her holiday.
One night, however, around 3am, our client was disturbed by a load banging against her door. The door had no lock – a fact which had not been disclosed at the time of her booking her holiday – and fortunately, our client had wedged her door shut with a wooden doorstop. She immediately jumped up to press her shoulder against the door. She shouted for help and pleaded for the attacker to "go away" and "leave her alone."
The attacker managed to partially open the door three times, before he was interrupted by another passenger and ran away. Each time the attacker pushed the door open, our client pushed back with her shoulder to keep it shut. Our client has suffered several torn muscles in her shoulder which has caused considerable pain and prevented her from playing golf.
Our client has instructed Irwin Mitchell to investigate the possibility of her bringing a claim against Saga Holidays under the Package Travel Regulations as a result of their failure to ensure her health and safety during the trip. She hopes that this will ensure that other women can be prevented from going through the same horror that sadly our client has had to endure.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop