WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Celebration Cruise, Thomson
Irwin Mitchell International Travel law team currently acts for 9 clients who travelled on the Thomson Celebration Cruise ship in the Summer of 2010.
The clients were enjoying their holiday when they suddenly fell ill with various gastric symptoms. They suffered from severe diarrhoea and vomiting along with fever like symptoms including hot and cold episodes. Because of this, they were unable to leave their room and felt the need to stay close to the toilet because of the extreme urgency of their symptoms.
Due to the illness they could not enjoy the rest of their holiday as they could no longer keep any food down and were unable to go on any of the planned excursions. The clients felt cheated as these were the two reasons they chose to holiday on a cruise as they are known for excellent food and facilities.
They continued to suffer when they returned from their holiday and 3 clients continue to suffer to this day.
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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."