WHAT THE EXPERTS SAY
"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."
Chambers and Partners (2014)
Illness Claims at Holiday Village Red Sea
Irwin Mitchell currently acts for 83 British holidaymakers who are bringing claims against tour operator First Choice, after their holidays at the Holiday Village Red Sea in Sharm El Sheikh, Egypt were ruined by illness.
The group consists of families, couples and young children who went on holiday between May 2008 and September 2008. However, after arriving at the hotel most of the group fell ill suffering from symptoms of diarrhoea, vomiting and abdominal cramps. 5 of the group were later confirmed to have been infected with bacterial illnesses including Salmonella, Shigella and E-coli.
Guests have made numerous claims about quality standards at the hotel including the staff being unhygienic, the bar being dirty, the lack of water available, and not enough parasols to keep children in the shade. Guests also complained that the food served at the hotel looked undercooked, was not served at the correct temperature and sometimes appeared to have been recycled. Guests recall eating eggs and poultry which did not seem to be properly cooked. They also noted that the staff in the restaurant area did not appear very clean, and one guest saw a chef wash salad in the toilet wash basin.
The hotel was at the centre of a similar outbreak of illness in 2007. First Choice has admitted liability for illness suffered by 8 guests represented by Irwin Mitchell, who all fell ill with similar symptoms to those described above. The saga continues as more people have come forward complaining of illness following holidays at the hotel this summer.
Irwin Mitchell encourages anyone that has suffered gastric illness at this hotel to contact them with further details as it may be possible to claim compensation.
For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop