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"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Compensation For Swimming Pool Accident at Riu Club Hotel, Belek

Our client was on holiday at the Riu Kaya Club Hotel in Belek when she had an accident on the steps of the hotel swimming pool.

Mrs Thackwell was climbing down the swimming pool steps when the top metal rung of the steps broke away from the staircase trapping her left foot. At the same time, the whole staircase came loose from the wall, swinging her around with force on to the pool wall. This accident left our client with soft tissue damage and a deep wound to her left ankle that required six stitches. 

The claim was pursued against Thomson Holidays under “The Package Travel, Package Holidays and Package Tours Regulations 1992” as Mrs Thackwell booked both the flights and accommodation with Thomson Holidays so the holiday falls under the definition of a “Package”.

Thomson Holidays accepted responsibility for the accident and after obtaining medical evidence relating to the injuries, Irwin Mitchell secured compensation for Mrs Thackwell in the sum of £5,558.78.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop