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Chambers and Partners (2014)

Slip on Hotel Floor in Cyprus

Our client was injured whilst on holiday in Cyprus in May 2005. She and her husband had purchased a package holiday for 14 nights in Aya Napa. The holiday was intended to be a honeymoon celebration.

The client was in the pool bar area of the resort, when she slipped on a wet patch on the floor. We alleged that the tour operator had:

  • permitted a spillage to remain on the floor
  • failed to clean up a previous spillage properly
  • failed to place warning signs prior to the accident.

As a result of the accident, our client fell on her coccyx and suffered injury. She made a reasonably good recovery, but was left with some residual disability.

The claim was pursued against the tour operator, who was extremely difficult. They admitted liability, but later tried to resile from their admission. Liability was eventually resolved on the basis that the defendant tour operator was 95% at fault.

The defendant tour operator's representatives were also difficult in relation to the medical evidence and made an application to be heard on the morning of the trial. Their application failed and it was only at that point, on the day of the trial and after their application failed, that they entered into meaningful settlement negotiations in the case.

The claim settled for £10,100.

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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."

Stephen, London