"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Discovery Bay Hotel

Irwin Mitchell represented a mother and her 15 year old son in their claim against tour operator Thomas Cook following a disastrous holiday at the Discovery Bay Hotel in Barbados in July 2004.

As a result of the inadequate food hygiene standards at the hotel, the mother fell ill with gastric symptoms including acute diarrhoea, abdominal pain and nausea.  She was so ill that she needed to see the hotel doctor and also her own GP on return home.  She continues to suffer sporadic episodes of diarrhoea and stomach cramps.  Her son did not suffer any illness but he did have to care his mother and so his holiday was also ruined.

The holidaymakers also had many quality complaints about the hotel, which appeared to be neglected and poorly maintained.  Despite paying extra for an upgrade to the best room in the hotel, they found the room to be very basic with worn and shabby furniture, and with sewage smells coming from the bathroom.  Service at meal times was very slow, with food being left out uncovered for long periods of time.  Hot food was not kept hot and there was no refrigeration for cold food.

Thomas Cook admitted liability and, following negotiations, Irwin Mitchell was able to achieve a total settlement award of £13,000.  Thomas Cook also agreed to pay our clients’ legal costs.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop