"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Laguna Gardens, Alena

Irwin Mitchell act for a number of clients who travelled to the Laguna Gardens, Bulgaria with tour operator First Choice Holidays and Flights Limited (‘First Choice’).

Clients suffered from diarrhoea, sickness and abdominal pains. Many of the guests complained of poor restaurant facilities, such as undercooked meats and eggs. Clients made formal complaints to the holiday representatives in order to express their concerns.

Irwin Mitchell have successfully agreed to have a settlement meeting with First Choice in order to discuss settlement of these claims.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop