"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Royal Bay Hotel, Elenite

Irwin Mitchell has been instructed by holidaymakers who stayed at the Royal Bay Hotel, Elenite, Bulgaria between July and August 2009, having booked their holidays with Thomas Cook.

Our clients suffered symptoms of gastric illness, including  diarrhoea, sickness and stomach cramps, which may have been caused by a breakdown in hygiene standards at the hotel. 

The guests report that they were served chicken which was so undercooked it was still pink in the middle, food on the buffet was left uncovered and so insects such as flies landed on the food, the food appeared to be reheated and served on more than one occasion.  Furthermore one client had to take seven weeks off from work in order to recover from his illness.

The Tour Operator is currently carrying out investigations into our client's claims. We are encouraging the Defendant to enter into early negotiations in order that a settlement can be reached on behalf of the client as soon as possible.

If you have been affected by gastric illness following a stay at this hotel, you may be able to claim compensation for your ruined holiday and also the pain and suffering caused by the illness.  For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop