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Chambers and Partners (2014)
Bahia Principe Hotel
25 holidaymakers win over £180,000 after holidaying at the Bahia Principe Hotel, San Juan, Dominican Republic in 1997
Irwin Mitchell won compensation for 25 holidaymakers who travelled with tour operator JMC Holidays Limited to the Bahia Principe Hotel, San Juan in the Dominican Republic in 1997.
Their holidays were ruined when a breakdown in food hygiene procedures at the hotel resulted in all 25 of the holidaymakers falling ill, and 1 of them was proven to have been infected with salmonella. 6 of the holidaymakers developed permanent Irritable Bowel Syndrome as a result of the infections they contracted during their holidays.
Irwin Mitchell recovered over £180,000 in compensation for their clients and JMC Holidays Limited admitted that they were liable for the claims.
The highest award for the most seriously ill of the clients was over £25,000 for Mrs M, who booked a holiday of a lifetime for herself and her 2 children (aged 6 and 7). She had saved for 3 years and also borrowed money from her family to pay for the holiday and was really looking forward to it.
Only three days into their stay at the hotel the family all fell ill with gastric illness. Mrs M’s daughter recovered after 1 month and her son recovered after 10 weeks. Mrs M, who already suffered from IBS (Irritable Bowel Syndrome), was affected most severely and she has been diagnosed as suffering from a permanent exacerbation of her pre-existing IBS.
Mrs M received £25,000 in compensation, and her children recovered £5,000 each.
Mrs M said, in relation to the claim “The team at Irwin Mitchell made it an easy journey. They did all the hard graft. I knew my family’s claim was in capable hands. The biggest effort I had to make was travelling to see 2 medical experts, and that was small in comparison to the end result."
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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."