"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Hilton Hurghada Plaza

The International Personal Injury team at Irwin Mitchell are conducting investigations into the Hilton Hurghada Plaza in Egypt on behalf of holidaymakers who became ill at the resort in November 2014.

Despite some positive reviews, we have received negative reports regarding the hygiene standards at the hotel. Guests have said that on occasion chefs allowed people to take meat from the buffet which was not thoroughly cooked, utensils were sometimes swapped between different foods whilst staff watched and food was often handled by guests before being placed back on the buffet. In addition, flies were often allowed to land on the bread section.

Other holidaymakers described the hotel as being run down with scruffy furniture and unclean rooms. Some of the food at the hotel has been described as repetitive, poor quality and as not being served at the correct temperature. Some of the wine and beer was reported as being watered down.

We are concerned to learn of reports of illness with similar symptoms being described to those of food poisoning. We have significant experience in handling holiday illness claims and will be investigating the cause of illness on behalf of those who have contacted us to discover why they fell sick.

If you have also travelled to the Hilton Hurghada Plaza and subsequently suffered from symptoms of illness, we would like to hear from you.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop