"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Imperial Sharms Hotel, Egypt

Irwin Mitchell were made aware of an outbreak of illness at the Imperial Sharms Hotel in Egypt that occurred in the summer of 2008 after their clients’ holidays at the hotel were ruined due to their hospitalisation.

Travel law experts at Irwin Mitchell are acting for the group of holidaymakers, many of whom suffered serious gastric illness while staying at the all-inclusive hotel. After arriving at the hotel many guests fell ill, suffering from symptoms of diarrhoea, vomiting and abdominal cramps. Many of the clients suffered weight loss resulting from their gastric illnesses.

Guests have made numerous complaints of poor standards such as undercooked food, as well as food not being served at the correct temperature. Many complained uncovered food with large number of flies crawling over the food on numerous occasions.

For one such couple, the holiday was doomed from the moment they stepped off the coach at their destination where they were told by a Thomas Cook representative that they were not actually staying in the hotel that they had booked due to overbooking. The couple were then kept in Egypt against their will as their calls to be returned home to the UK were repeatedly ignored.

Irwin Mitchell encourages anyone that has suffered with gastric illness at this hotel to contact them with further details.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop