"The team at Irwin Mitchell has a ‘pre-eminent reputation’ for travel personal injury work"

Legal 500 (2016)

Panorama Heights Hotel

Travel law experts at Irwin Mitchell have been approached by holidaymakers who returned from their stay at the Panorama Heights Hotel in Egypt with gastric illness.

A couple travelled to the hotel for their honeymoon in June and July 2014 only to become unwell with symptoms of diarrhoea and stomach pains. One of the couple was hospitalised upon their return home and was later diagnosed as having salmonella. Such a serious infection can leave permanent symptoms including an alteration of bowel habit, stomach pains and irritable bowel syndrome.

Despite some positive reviews, the holidaymakers have told us that some of the food such as eggs were undercooked and that some of the chicken served at the barbeque was undercooked. Hot food was on occasions said to have been served at an incorrect temperature. Food was reported to have been left uncovered for prolonged periods of time. Holidaymakers have also told us that new food was sometimes added on top of existing food.

If you also stayed at this hotel and suffered gastric illness, Irwin Mitchell would like to hear from you as you may be able to claim compensation for your ruined holiday.

For more advice on making a holiday illness claim, contact us on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop