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Chambers and Partners (2014)

Hotel Neptuno

Irwin Mitchell has been contacted by a holidaymaker that became ill with symptoms of gastric illness during their stay at the Hotel Neptuno in Gran Canaria in November 2012.

The holidaymaker reports falling ill with symptoms of diarrhoea and vomiting and reports still being ill upon return home.

Despite some positive reviews the holidaymaker has stated that on occasions the chicken served was undercooked and the salad was served warm. The holidaymaker has reported that he saw mice around the restaurant as well as cats.

If you've been taken ill following a stay at the Hotel Neptuno in Gran Canaria, you may be able to claim compensation for your ruined holiday and also the pain and suffering caused by the illness.

For more advice on making a holiday illness claim, contact Irwin Mitchell on 0800 056 0066 or complete our enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop