"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

H10 Lanzarote Princess, Playa Blanca, Lanzarote 2013

Irwin Mitchell’s leading International Travel Litigation Group has received reports that some holidaymakers staying at the H10 Lanzarote Princess in Lanzarote in September and October 2013 have returned from their holidays complaining of illness.

Despite some positive reviews, there have been reports that the food served at the hotel was of ‘poor quality’ with some holidaymakers experiencing birds landing on uncovered food. There have been further complaints that the food served at the hotel was ‘repetitive’ and ‘at best lukewarm’. 

Holidaymakers have also raised concerns over the general cleanliness of the swimming pool and other parts of the accommodation at the hotel. One holidaymaker reported that the pool had a yellow scum line at the edge with scum floating in the pool. One holidaymaker complained about the carpet in the hotel being dirty and stained and  stains on some of the walls and a horrible smell in the corridor of the hotel leading to their room.

Irwin Mitchell have previously represented a group of five holidaymakers who suffered illness after staying at the H10 Lanzarote Princess in 2009. Irwin Mitchell successfully recovered damages for the clients and settled all of the cases.    

If you have travelled to H10 Lanzarote Princess in Lanzarote and subsequently suffered from symptoms of illness or sustained an injury, Irwin Mitchell, who specialise in dealing with cases of this nature, would like to hear from you.

For more advice on making a holiday illness claim, contact us on our free phone number 0800 056 0066 or complete our online enquiry form and we will call you back.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop