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Legal 500 (2013)
Palm Court Hotel
Irwin Mitchell were successful in recovering compensation for 26 holidaymakers following holidays at the Palm Court Hotel, Malta between July and October 2003. 21 of the group of holidaymakers suffered from illness which was attributed to a breakdown in food hygiene procedures at the hotel. The all inclusive holidays were booked with tour operator Malta Bargains Limited.
The holidaymakers complained that food served as part of their all inclusive package was often undercooked and served at the wrong temperature.
Negotiations between Irwin Mitchell and Malta Bargains Limited resulted in tens of thousands of pounds in damages being paid to the group. The tour operator also agreed to cover their legal costs.
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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."