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Chambers and Partners (2014)
Timan Faya Palace Hotel, Lanzarote
7 holidaymakers awarded over £7,500 after illness ruins holidays at the Timan Faya Palace Hotel, Lanzarote
Irwin Mitchell represented 3 families whose holiday at the Timan Faya Palace, Lanzarote in August 2000 was ruined due to illness caused by a break down of food hygiene procedures at the hotel.
2 of the families travelled with tour operator Cosmos, and 4 of them suffered from gastric symptoms diarrhoea, vomiting and abdominal pain. Two of them were later diagnosed with salmonella and suffered over 50 days of illness each. Following negotiations with Cosmos our clients recovered over £7,500 in compensation between them. The tour operator also agreed to cover their legal costs.
The other family travelled with tour operator JMC Holidays Ltd. Fortunately only 1 member of the family fell ill, and he too was diagnosed with salmonella. Following negotiations with JMC our clients recovered a total of £3,200 in compensation. The tour operator also agreed to cover their legal costs.
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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."
Chris and Michael, Worksop