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Smoke Inhalation caused by Faulty Air Conditioner at Hotel

Mrs R was on honeymoon in Mexico on 30 August 2005 at the Moon Palace Golf & Spa Resort, Cancun, Mexico.  She took an afternoon nap and was woken when her room became filled with smoke due to a faulty air conditioning unit. 

Mrs R suffered smoke inhalation as a result of the faulty air conditioning unit. A faulty air conditioning unit caught on fire. Smoke alarms were fitted but on inspecting the same there was no battery fitted.

A claim was brought on behalf of Mrs R against Tradewinds Worldwide as the Tour Operator who supplied the holiday as a package. This matter was drawn out by Tradewinds failure to deal with the matter promptly, forcing applications to be made to disclose documentation. Mrs R’s claim was eventually settled for £5,000.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop