"The team has so many contacts with foreign insurers and so many people with foreign languages that it is miles ahead of others."

Chambers and Partners (2014)

Over £27,000 for British tourist after fall on bus in Austria

We successfully recovered compensation of £27,750 for our client, a British tourist who was injured on holiday in Austria. During her holiday to Austria, our client went into Vienna city centre with her mother to do some shopping. At the end of the day they took the bus back home. Our client and her mother were seated on the bus and as they approached their stop our client stood up to press the button indicating that she wanted the bus to stop. She stood holding on to the poles with both hands whilst waiting for the bus to stop when the bus driver braked suddenly as if performing an emergency stop. This caused our client to be thrown to the ground with her leg trapped behind the pole she was holding on to for support.

Our client felt immediate pain in her leg which appeared to be bent out of shape. An ambulance was called and she was taken to hospital where she had surgery to fix the spiral fracture to her femur with metal plates and screws. Our client had a fear of needles and found the whole experience of being in hospital very traumatising. She was transferred back to England where she remained in hospital for some time before discharge.

We were instructed in June 2007 and pursued our client’s claim in England against the Austrian insurers of the bus company through the English courts. Liability for the accident was denied by the bus company throughout the claim but following extensive negotiations with the English lawyers acting for the Austrian insurers, we were able to agree settlement in April 2011, just prior to trial, in the sum of £27,750.

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"We were very happy with the outcome of our case, especially as we were initially offered nothing from the Tour Operator. Irwin Mitchell were very professional throughout and we are very happy with the outcome."

Chris and Michael, Worksop