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Legal 500 (2016)
Illness on board the Sonesta Sun Goddess
Mrs MacPhie went on holiday to Egypt with her husband on the cruise ship Sonesta Sun Goddess.
Whilst on the cruise, Mrs MacPhie became ill with acute gastric illness. Mrs MacPhie’s symptoms were more severe than her husband. She developed colicky abdominal pains, nausea followed by severe vomiting and terrible diarrhoea. There was no doctor or nurse on board the ship and they reported their illness to the ship’s purser who was unable to offer any medical assistance. As a result, they were unable to obtain the full benefit of their cruise holiday as they remained confined to their cabin in order to be near the toilet and were unable to eat solid food. Mrs MacPhie, in particular returned home still unwell and having problems with urgency to defecate. She later underwent several examinations at the hospital and was diagnosed as having post infective irritable bowel syndrome.
A claim was brought on behalf of Mrs MacPhie by Irwin Mitchell Solicitors against the tour operator, Cox and Kings Ltd. Mrs MacPhie recovered £5317.87 in compensation.
Mrs MacPhie commented after the case, "I am very satisfied with the work carried out by Irwin Mitchell and, in particular, Jenny Brooks in helping me to get compensation for my claim. I have travelled frequently over the years and whenever I have had problems with the tour operator, they have been resolved amicably. However, when I tried to deal with the tour operator myself, I found that I was not getting anywhere and almost lost heart. Then I spoke to Jenny Brooks and she encouraged and supported me throughout my claim, without her support I would have just given up."
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"I just wanted to send you a short note to thank you very much indeed to our solicitor for managing to settle this for me – it’s really very much appreciated. You did so in a very professional, helpful and efficient manner."